CORPORATE POLICIES
Effective 1/1/2008

TERMS OF SALE / PAYMENTS

All sales are paid in advance by check, cashiers check, money order, credit card or wire. Credit and payment terms are not offered to domestic or international customers. All shipments will be made after the payment clears our bank. Acceptable letters of credit are irrevocable, drawn on a U.S. bank with 50% being payable in advance and the balance due upon presentation of bill of lading. In the event a payment is not honored by the financial institution on which it is drawn the customer will be assed a return check fee of $25.00 per occurrence. It is mutually understood Corporate Policies and Terms of Sale are accepted inclusively as a contract between Seller and Buyer when Buyer places an order online, written and verbally.  

LIMITED WARRANTY

Top Secret Coatings Inc. guarantees its products to conform to its standards of quality control. Liability is limited strictly to replacement of product. The substitution of recommended Top Secret Coatings products including but not limited to application tools, cleaners, thinners, primers, accelerator/hardener, paints or coatings or recommended label instructions, application directions, recommendations or standard industry practices constitutes a breach of the Terms of Sale agreement invalidating Limited Warranty. Recommended application procedures and equipment, primers, thinners and sundries must be used according to manufacturer’s recommendations written and verbal. All products must be applied according to label directions, written instructions and standard industry practices. No other warranty or guaranty of any kind is made by Top Secret Coatings Inc., its agents, implied or otherwise unless posted in writing.   

SUBSTITUTIONS

Top Secret Coatings Inc. reserves the right to substitute what we determine are products of equal or greater value without notice. Top Secret Coatings Inc. reserves the right to change, update, alter or substitute product ingredients, formulas, specifications and packaging without notice.  

PRICING POLICY

Top Secret Coatings reserves the right to change prices without notice. Prices to dealers are based on the full cases (standard packaging for standard coatings products 4 gallons per case, 6 quarts per case, for standard solvent products 6 gallons per case, 12 quarts per case). A five-dollar ($5.00) fee will be charged for each broken case.

DAMAGES ORDER ERRORS & SHORTAGES

All goods are consigned to the carrier in good condition. It is the responsibility of the receiving party to inspect the shipment for damage (visible or hidden) and for accuracy. All order errors damage and shortage claims must be reported with supporting documents and invoice within ninety days. Shortages and damages must be noted on the carrier’s paperwork. When damaged goods are received after the packages have been opened it is the responsibility of the receiving party to file a claim for damages with the carrier. Opened packages must be retained for inspection by a representative of the carrier.

RETURNS, EXCHANGES & CANCELLATIONS

Order changes and cancellations will not be accepted after the shipment has left our facility or while in transit. Order changes and cancellations must be made within 24 hours by calling 360-651-9050 9AM-5PM Monday to Friday PST. Refused shipments will be held in Will-Call for customer pick up. Reasonable storage will be charged after 30 days on all refused delivery shipments and after 90 days are subject to disposal without notice. Refused deliveries returned without authorization will be held free of storage for 30 days; after 30 days storage costs are incurred. Unauthorized returns are subject to disposal after 90 days without notice.  All orders are tinted or colored on a per order basis therefore all sales are final on colored and tinted products. Returns and exchanges are not accepted on products colored to order. Stock merchandise may be returned or exchanged within sixty days. No returns or exchanges will be accepted without return authorization. All returns require an RTA (Return Authorization Number). Approved returns are accepted as product credits. Product credits are made F.O.B. shipping point, less a minimum 20% restocking charge. Returns, exchanges, cancellations and product credits are not offered on batch, special order and non-stock items.

COLORS

All orders are tinted or colored to order (see return and exchange policy). Solvent based products are tinted utilizing the Degussa 844 colorant system. Water-based products are colored utilizing the Degussa 888 colorant system. Federal Spec 595 colors are available by request. For MT (Mass-Tint) colors utilizing the Degussa 844 or Federal 595 colorant system add $5.00 per quart, $15 per gallon and $70 per five gallon container. For MT (Mass-Tint) colors utilizing the Degussa 888 Universal colorant system add $2.50 quart, $10.00 per gallon and $50 per five gallon container. For special order colors and color matches add $10.00 per container. Orders are carefully hand tinted but variations in color may occur so a color sample from each container is placed on the lid for customer approval. Once a container has been opened, applied, used or otherwise the color and contents of the container is considered accepted by the user.  

SHIPPING

Correct and timely shipments are our goal, however, we will not be held responsible for damages due to shipping delays, order errors or miss-shipments. Returns, credits and refunds will not be accepted on rush orders. Same day rush orders will be charged $25 per box. Small packages are typically shipped by UPS Ground. Shipments by common carrier are prepaid or freight collect (F.O.B. origin). Top Secret Coatings will have the discretion of selecting the carrier.

STANDARD PACKAGE SIZES

Paint: 4 - gallons per carton, 6 quarts per carton. Solvents: 6 gallons per carton, 12 quarts per carton. Pallets normally are loaded with 144 one gallon cans, or 20 five gallon containers. However, where space permits, up to 180 one gallon containers per pallet can be shipped.

QUESTIONS / INFO

Call 360-651-9050, fax: 360-548-8573, Email: info@topsecretcoatings.com.

CONTRACTOR / DEALER INFO

Ask about our discount program for contractors, jobbers and dealers reselling our products. Copies of our product catalog and pricelists are available by request without cost. Ask for a handbook and pricelist today.